Terms & Conditions

ISSUES WITH ORDERS/CUSTOMER SERVICE

Please contact us via email ngawaka@ngawaka.co.nz, Phone/Fax 0064 6 306 9832 or post to PO Box 128, Kitchener Street, Martinborough.

RETURNS POLICY

If you are not completely satisfied with the product, contact ngawaka@ngawaka.co.nz. We will arrange to pick up the remaining unopened bottles as well as the bottle you are unhappy with. We will test the wines and, if faulty, will replace your order in full. Please note, this must be done within 30 days of the purchase date.

CREDIT CARD INFORMATION

“Nga Waka” will appear on cardholder statements for any credit card transactions made through this website. Your account will be charged in New Zealand dollars.

DELIVERY CHARGES

For deliveries within New Zealand, the cost of freight is included in the purchase price. For deliveries outside of New Zealand we will contact the purchaser with a price for delivery. If the delivery price is not accepted or another arrangement agreed, the order will be canceled and any money paid will be refunded.

DELIVERY INFORMATION

All deliveries within New Zealand are by courier and direct to your door. The courier will require your signature upon delivery. If you are not home, the courier will leave a card requesting that you contact the courier office to arrange a suitable delivery time. We take no responsibility for loss of goods once delivered.

Any shortages or breakages must be reported to us within 24 hours, by email ngawaka@ngawaka.co.nz and quoting your receipt number. Please Note: All goods are insured up until the point of delivery: until a signature is obtained.

LICENSING AND SUPPLY OF LIQUOR TO MINORS

Our licence to sell wine is granted via off-licence no. 44/OFF/011/2015 in the name of Canoe Wines Limited Partnership t/a Nga Waka which is valid until 12 May 2019.

It is illegal for us to sell wine to you if you are under the age of 18. It is illegal for you to buy wine from us if you are under the age of 18 and it is illegal if you falsify your details in order to buy wine if you are under the age of 18.

GST

All prices are inclusive of GST

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Nga Waka, 41 New York Street West, Martinborough | PO Box 128, Kitchener Street, Martinborough.
Phone/Fax 0064 6 306 9832 | Email: ngawaka@ngawaka.co.nz | google map

© 2019 Canoe Wines Limited Partnership, t.a. Nga Waka Wines | Terms and conditions